Document Type : Research Paper
Al Khafji National Hospital Learning and Development Manager.
The heavy workload of nurses in major healthcare institutions within the Kingdom is attributed to the high turnover and shortage of the nursing workforce. As a result, nurses double their efforts to compensate for the nursing care hours needed by patients under their care which eventually may lead to job dissatisfaction.
Materials and Methods:
The study's objectives were met using a quantitative research design. A total of forty-nine (n=49) staff nurses, head nurses, and admitted patients (n=29) in the in-patient wards and intensive care units participated in this study. Seventy percent response rate was obtained among nurses, highlighting the strength of this study's empirical findings. Mueller and McCloskey Satisfaction Scale (MMSS) was used to measure nurses' job satisfaction in several domains. The patient quality of care was described using the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ). To ensure the tool's reliability and validity, it underwent content and face validity. Cronbach’s alpha for both tools indicated stronger internal consistency. Descriptive statistics and analysis of variance (ANOVA) was performed to determine the influence of several variables to nurses’ job satisfaction domains and quality of nursing care.
Numerical evidence from this study suggested that the nurse respondents were moderately satisfied with most of the satisfaction domains: coworkers, praise and recognition, interaction opportunities, and professional opportunities. Meanwhile, nurses are neutral regarding control and responsibility, the balance of family and work, extrinsic rewards, and scheduling domains, implying that some of their needs were met while others were not, leaving them neither satisfied nor dissatisfied. Some predictors were found to have affected the nurses' job satisfaction. The nursing care quality received an excellent score from patient-respondents, indicating that even though nurses are not completely satisfied, they continue to provide the highest quality care the patient deserves. Age, gender, nationality, and patient length of stay in the hospital are insignificant determinants of nursing quality care.
Nurses' job satisfaction is influenced by their nationality, highest educational attainment, and monthly income. Job satisfaction has no bearing on nursing quality care, but further research is needed to confirm this assumption.